you love us, and we love you. everyone loves yarn!
Times are tough; we all feel it. We worry about ourselves, our community, our favorite places. We join together to support each other locally, regionally, and virtually.
In times of darkness and uncertainty, fear is a huge player in our decisions. But fear is a jerk and a big fat liar. That guy doesn’t play fair at all!
Our Hearts On Fiber family, made up of literally our family, chooses to meet uncertainty with innovation and creativity.
“It’s not a pile of yarn, it’s a pile of potential.”— found on Pinterest
a new kind of membership plan
I’m sure you have signed up for a subscription or had a membership to something you thought you needed at some time in your life. If not, good for you! I find that I waste money and time feeling the pressure of not going to that gym or not taking advantage of that app that tracks what I eat and how much water I drink. Blah!
When we started a Subscription Box in January 2019, we learned a lot about ourselves and business. We put time and effort into the Box, which ended up costing us money. While the Box itself was reasonable, we didn’t calculate the amount of time each of us spent to create this Box. Our Subscription Box gave us recurring revenue, but we couldn’t find a way to scale as we grew. So we shifted.
Subscription and membership models are essential to cash flow. Recurring income can make or break you. We knew we needed that avenue of revenue, but how do we make it scaleable? What do we think our customers would like?
“Discounts and Yarn of course“— Kim
So here’s what we came up with….
Kind Hearted –
Tier One $5/month
- 10% off all your purchases
- Access to Hearts On Fiber Community Chat Group
- Preorder products before the public launch
- Members Only Deep Discount Sales
- The joy of supporting Our Super Special Yarn Store
From The Heart –
Tier Two $15/month
Everything in the Kind-Hearted Membership plus
— One FREE 50 gram Little Stubby of your choice. (in stock only)
Heart Of Gold –
Tier Three $30/month
Membership Includes everything in the From The Heart Membership plus:
— One Exclusive colorway100-gram skein of hand-dyed each month in your choice of weight (sock, DK, worsted, bulky – 100% superwash merino.)
Thats 150 grams of yarn for $30 a month. No Big Deal… 😀
Didn’t click? Let me guess you need more information. Here are some FAQs that may help. If not, email us we can answer your questions!
FREQUENTLY ASKED QUESTIONS
How do I cancel?
Canceling is easy! Go to your Account Page and look for your subscription. You will be able to cancel, renew, or upgrade/downgrade at any time.
How do I get my coupon codes?
Once you become a member, 10% is automatically added to your account. Once you log in to purchase, you will see the discounts on all our products. This includes classes as well! Additionally, if you are a member of the From the Heart and Heart of Gold Plan, on your Account Page, you can download the free Little Stubbie coupon code to use for your free 50-gram skein for the month.
When will I be billed?
On the date you sign up you will be billed, then your membership will renew each month on the same day you subscribed. For the Heart Of Gold Plan, all orders from the previous month will be shipped or available for pick up on the 15th of each month.
Can I upgrade or downgrade?
Yep! You can upgrade or downgrade at any time through your Account Page.
Can I pay for the members in the store?
That would be so cool, but we haven’t figured it out yet. You can use your coupon code online and in the store, and you can pick up your Little Stubby and/or Skein of the Month. Unfortunately, you have to sign up online for our membership. Well until we figure out how to do that.
TIER SPECIFIC QUESTIONS
How do I join the chat room?
Once you sign up, you will be sent an email with all the information on joining our chat room. If you didn’t receive the email please let us know!
How long do I have to claim my Little Stubbies yarn?
Coupon codes are available on the first day of your membership and will expire within 30 days. Once your renewal payment is received, you will have access to a new coupon code.
How do I change my yarn weight?
Easy, on your Account Page, you have the option to change subscriptions. Just choose the weight you want before your subscription renews.
Can I request a color for the Heart Of Gold Plan?
Nope – sorry. 🙂
I mean, you can always request a color. I love color suggestions and take them into consideration before I dye the yarn. We can’t guarantee a color, though. The Heart Of Gold Tier is perfect for those who love a surprise.
What if I don’t like any Little Stubbies in stock?
But there’s so many of them! If you really don’t like any you can always talk to us and see what is coming up next for colorways. Maybe the exact color you want is getting ready to be dyed? ¯\_(ツ)_/¯
When can I expect my Heart Of Gold skein of the month?
All membership skeins will be ready for pick up or shipping on the 15th of each month.
That’s it, any other questions CONTACT US!